Privacy Policy
Last updated: March 2026
FlexEclean (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and safeguard any information you provide when using our website.
By using this website, you agree to the terms outlined below.
We may update this policy from time to time. Please check this page periodically to ensure you are happy with any changes.
GDPR Compliance
We take our responsibilities under the UK General Data Protection Regulation (UK GDPR) seriously. Our website and internal processes are designed to ensure that personal data is handled securely, lawfully, and transparently.
We continually review and improve our data protection practices. If you have any concerns about how your data is handled, please contact us.
For more information about your rights, you can visit the Information Commissioner’s Office (ICO).
What Information We Collect
We may collect the following information when you use our website:
- Name and company details
- Contact information (such as email address and telephone number)
- Information relating to your enquiry or service request
- Website usage data (via analytics tools)
How We Use Your Information
We use your personal data to:
- Respond to enquiries and provide quotations
- Deliver and manage our cleaning services
- Improve our website and user experience
- Maintain internal records
We only use your data for legitimate business purposes and will never use it in a way that is inconsistent with this policy.
Consent
Where you provide your information via contact forms or enquiries, you are giving consent for us to use that information to respond to your request.
We record the date and time of form submissions for compliance purposes.
You may withdraw your consent at any time by contacting us.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction ofinaccurate or incomplete data
- Request deletion of your data (where legally permissible)
- Restrict or object to certain types of processing
To exercise any of these rights, please contact us via our Contact page. We aim to respond within 30 days.
Security
We take appropriate technical and organisational measures to protect your data.
- Our website uses SSL encryption to secure data transmission
- We do not store payment card details on this website
- Any sensitive data is stored securely using industry-standard practices
While we take all reasonable steps to protect your information, no system can be guaranteed 100% secure.
Cookies
What Are Cookies?
Cookies are small text files stored on your device to help improve your browsing experience.
How We Use Cookies
We use cookies to:
- Ensure the website functions correctly
- Understand how visitors use our site (via analytics tools such as Google Analytics)
Improve website performance and usability
These analytics tools collect anonymous data and do not identify individual users.
Managing Cookies
You can control or disable cookies through your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled.
Links to Other Websites
Our website may contain links to third-party websites. Once you leave our site, we are not responsible for the privacy or security of those websites. We recommend reviewing their privacy policies before providing any personal information.
Sharing Your Information
We will not sell, distribute, or lease your personal data to third parties unless:
- We have your permission
- It is required by law
We may use trusted third-party providers to support our business operations (e.g. IT systems), but they are required to handle your data securely and in compliance with data protection laws.
Controlling Your Personal Information
You can:
- Request details of the personal data we hold about you
- Ask us to correct or update your information
- Opt out of any marketing communications at any time
If you believe any information we hold is incorrect, please contact us and we will promptly update it.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us via our Contact page.